Customer Service & help centre, including Knowledge Base tool.

The Customer Service & Help Desk page allows travellers find instant answers to most questions. It's a quick and easy tool for anyone needing assistance.

Simply type in your question into "Search Knowledge Base" section below. If you can't find the answer you were looking for then please send us an enquiry using the below help request form label "Need help? Ask us a question" and we will get back to you as soon as possible.

Search Knowledge Base

Knowledge Base Results

When is the best time of the year to travel to Cairns?

The best time to visit Cairns is during our winter (June to end of August).

What tours should I do while I am in Cairns?

First option is the Great Barrier Reef. The second “must see” is the Rainforest.

How far is the Great Barrier Reef from Cairns?

Depends on what location you are travelling to and how fast the boat is, you can reach the Great Barrier Reef in 45 minutes but most boats travel to the outer reef which it can take up to 2 hours to get there.

There are too many options to go to the reef, which one should I choose?

Yes, there are lots of different Tours Operators providing a day to the reef. They all promise an unforgettable time but which one would be more suitable for you and your family?

What is the best method of transport while visiting Cairns?

Depending on where you are staying you can walk to most places, hire a bicycle, use the public transport or hire a car.

Do I need to pay the full amount of the tour at the time of booking?

At Tourism Cairns you only pay a deposit at the time of booking.

Does Tourism Cairns charge any booking fees?

Tourism Cairns does NOT charge any booking fee or any other type of fee.

What are your methods of payment?

Method of payments are credit card and direct bank transfer.

Is there a credit card surcharge?

We don't have any credit card surcharges so you will never pay extra booking through us.

How long until I receive confirmation of my booking?

Booking confirmations could take from 30 minutes to 48 hours. It depends on our availability and how urgent your booking is.

» Please see our online resources page with useful references to information about other platforms and services.