The Customer Service & Help Desk page allows travellers find instant answers to most questions. It's a quick and easy tool for anyone needing assistance.
Simply type in your question into "Search Knowledge Base" section below. If you can't find the answer you were looking for then please send us an enquiry using the below help request form label "Need help? Ask us a question" and we will get back to you as soon as possible.
Please enter your question in the search box below.
The best time to visit Cairns is during our winter (June to end of August).
First option is the Great Barrier Reef. The second “must see” is the Rainforest.
Depends on what location you are travelling to and how fast the boat is, you can reach the Great Barrier Reef in 45 minutes but most boats travel to the outer reef which it can take up to 2 hours to get there.
Yes, there are lots of different Tours Operators providing a day to the reef. They all promise an unforgettable time but which one would be more suitable for you and your family?
Depending on where you are staying you can walk to most places, hire a bicycle, use the public transport or hire a car.
At Tourism Cairns you only pay a deposit at the time of booking.
Tourism Cairns does NOT charge any booking fee or any other type of fee.
We don't have any credit card surcharges so you will never pay extra booking through us.
» Please see our online resources page with useful references to information about other platforms and services.